Our Services
We employ experienced professionals who are committed to providing successful recruitment solutions based on honesty and integrity ensuring customer satisfaction at a level and standard that meets and surpasses expectations resulting in exceptional customer loyalty and contract retention.
QLR has a tremendous track record in both client and candidate satisfaction. We pride ourselves on our ability to deliver swift, high quality and cost-effective recruitment solutions to a diverse range of clients within our Temporary and Permanent Division. Our motivation is to ensure that candidate's skills are matched to the requirements of the client. We constantly strive to ensure a professional service is offered to both clients and candidates.
We can supply quality staff within the framework of:
- Sourcing and selecting permanent staff
- Contracts or temporary assignments solutions
- Bespoke 'alternative' solutions
- Competitive rates
Our clients are regarded as some of the leading providers of private and corporate hospitality in Scotland. We select and provide staff to some of Scotland's most prestigious venues, from Castles, Palaces and Stately Homes to Sports Stadiums and Racecourses.
Recruitment & Selection Process
| Identification: | Prior to registering applicants provide valid Identification which includes Work Permit's, Visa's and Identity Cards when necessary. |
| References: | Two written references are verified and held on file for each temporary member of staff. |
| Registration: | Once we have identification and references, we carry out registrations in groups and one-to-one's. |
During registration candidates complete Health & Hygiene / Criminal Conviction Declaration / Pre-employment Food Safety Questionnaire / Data Protection Consent Form / Workers Registration Scheme (if applicable.) Applicants are put through a practical skills test to establish level of skills match required standard and attend a 2/3 hour training session as per the Licensing (Scotland) Act 2005.
Once all the relevant forms have been completed, our team cover "general housekeeping" Representing Our Clients & QLR, time keeping, customer & client care, dress code, security, house rules, staff breaks, end of shift, general do's & don'ts. What is expects from employees, accidents at work, first aid, fire safety, health & safety, food safety, COSHH, electrical hazards, manual handling operations and drug & Alcohol abuse policy.
Temporary
With a team of enthusiastic dedicated consultants our temporary division provides fully screened, qualified and experienced personnel for all operational grades of staff from kitchen porter to head chef, catering assistant to manager and all job-roles in between. We liaise closely with clients to ensure that the needs of their business are understood. After our initial site visit to ascertain the individual venue requirements, regular site visits are carried out, assessing accurate information regarding the venues is being relayed to candidates. We carry out regular check-in and spot-check's ensuring our temporary team meet our client's standards. Within this competitive market client feedback is an essential part of our daily role, we encourage feedback from our clients on each shift / event – this is then recorded on our new systems which can be assessed and monitored at the push of a button.
We are aware the best laid plans don't work 100% of the time, our commitment is to react quickly to resolve any recruitment issues. With our 7 day operation, 24 hour on call consultant we continually strive to improve the services we offer.
Permanent
We cover permanent recruitment solutions across Scotland; we offer a confidential recruitment service to clients and candidates.
Clients and candidates work with us because of our personal attention, we listen to their requirements, we pay attention to the detail and we care about what's important, many of our yesterday's temporary workers are now our clients.
We recruit for:
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We are a corporate member of the Recruitment and Employment Confederation and differentiate from others in our sector by offering value-added services in order to help our clients realise significantly higher return on investing in our services.
Training for Hospitality Staff
Training for hospitality staff has always been a major issue for the catering industry, not least since the introduction of new legislation on license trade training. Anyone serving alcohol is now required by law to have had a minimum of two hours of training on alcohol and alcohol service to meet the requirements of the Licensing (Scotland) Act 2005. Quality Link has resolved the training issue thanks to a new online package developed by Flow Hospitality Training.
Hospitality online training provides an effective and convenient approach to training and development, through successfully equipping individuals with skills and proficiencies inevitably making them more attractive to potential employers. There are a further nine modules on skills including hygiene and customer service which are believed to enhance the services our workers deliver. Therefore setting a benchmark on the supply and quality of hospitality and catering staff. Once trained they are then examined on their knowledge and understanding by way of a multiple-choice questionnaire. The Flow training package offers a flexible, cost effective approach to hospitality training that is easy to manage since our staff can learn at a time, place and pace to suit both them and our business.